Infios Services

From design through deployment, our team is hands-on, and laser focused on ensuring the overall success of the project. Our Project Managers, Solution Architects, Tech Leads and Implementation Consultants are there every step of the way.

• Requirements Gathering:  At Bricz we understand that a successful implementation depends on asking the right questions. We work to carefully document your current processes, opportunities for improvement, and key stakeholder responsibilities, building a solid foundation for your project. Our team will lead you through a Concept Lock and Design Workshops to document all functionality that is expected for the system.
• Design & Solution Architecture:  We have built a team of dedicated distribution technology design leaders, specifically with the experience and focus to know when to use industry best practices and when to stray from them.  In designing a robust solution that is tailor made for your supply chain. Always keeping the business case and ROI in mind, our design team provides thoughtful recommendations on the ideal process flows, how to manage scope, and when to customize vs lean on base functionality.
• System Configuration & Setup: Without the right technical knowledge on your team, the process to validate a configuration and warehouse setup can be time-consuming and costly and be filled with rework. Our subject matter experts have the technical expertise to guide you in configuration of the WMS as well as how to setup the basics of a facility around locations, items, and transportation options, so that the system is setup to meet business requirements on the first try to keep you within budget and on schedule. Our team also has the development experience to build custom solutions directly in the Infios WMS applications to drive any custom functionality that is determined to be needed.
• System Testing: Thorough testing is a crucial part of every system implementation. That’s why our team is well-versed in creating and executing the right test cases for your flow, anticipating common problems, and remediating issues before they become an obstacle of a successful Go-Live.
• Training Services: Our team of seasoned supply chain leaders develop and deliver a training program that is tailored to your needs. Whether it’s a knowledge repository for associates, focused supervisor training, or building your superusers into a Center of Excellence, our training and documentation is sure to keep your system running smoothly long after your successful Go Live.
• Go-Live support and HyperCare:  Our team will ensure your system and people are ready and the go-live delivers operational efficiency and a high service level to your customers